CUSTOMER PICK-UP & WHITE GLOVE DELIVERY SERVICE

 Thank you for shopping at Orangeville Furniture, and entrusting us to furnish your home. Once your items arrive, we will contact you to arrange a time to either pick up or have our delivery personnel deliver to your home.

FREE PICK-UP

We offer pick up at our Orangeville warehouse for all orders, 6 days per week (Sundays – warehouse is closed).  You will be called when your merchandise is available and has been inspected.  We will then set up a scheduled pick-up time, thus ensuring warehouse personnel are on-site and available to open your items.  You are responsible to provide any straps, wrapping material, tarps, etc.  It is your responsibility to load the furniture into your vehicle, and to secure the load to your vehicle.  In order to ensure safety to you and other vehicles around you, please ensure to secure all items with appropriate tie-downs or ropes.  Any damage to the furniture during loading, or during transport is solely the responsibility of the purchaser. Once merchandise has left our building, it is the purchaser’s sole responsibility and we assume no liability for damages caused in transit. 

WHITE GLOVE DELIVERY OPTION

This is our premier service option, in which our team delivers the product directly into your home, to the room requested, ensuring that the items are exactly where you wish them to be.  Our delivery staff  will also remove and dispose of all packaging.  Unfortunately, we are unable to move or remove your existing furniture, or to affix any artwork or mirrors to the walls.   The team will  request that you inspect your furniture, and sign off that the pieces are free of manufacturer’s defects.  

This delivery will be scheduled via a phone call, and you will be provided with a specific day, and a two-hour window for the delivery.  The cost of this service is determined by postal code.

Heavy items, and items that require assembly such as beds, coffee tables,  dresses, etc., will be subject to extra charges.

SCHEDULE

We try our best to set up specific delivery times, but please understand that the 2-hour delivery window is flexible and our delivery staff could arrive up to 30 minutes before or after the intended time. If our truck arrives for your scheduled delivery time and find that nobody is home, they will attempt to contact you by phone. If they are unable to make contact, a new delivery must be set up, and a second delivery fee charged. 

PLEASE NOTE:  We require a minimum 24 hour notice if you wish to cancel your scheduled delivery or we will charge you the amount of your delivery fee for that scheduled date.

NOT READY FOR YOUR DELIVERY OR PICKUP

We are happy to store your merchandise for up to 30 days in our warehouse on site . After 30 days, a 5% storage fee per month will apply, and your items will be transported to a separate warehouse.  Due to warehousing costs, we are unable to store items beyond 30 days.  If you wish to have your items delivered to an alternative address to avoid storage costs, please advise upon initial call from our delivery team scheduler.

INSPECTING YOUR FURNITURE

We have a rigorous inspection policy.  First, our team thoroughly inspects every product upon arrival at our store to look for manufacturer defects, or shipping damage.  At point of delivery you (or the person you have deemed responsible as your designate) will be asked to inspect the merchandise and sign stating that there are no damages or manufacturer defects.  Please note that colour variations can occur in dyelot of fabrics and of all natural wood products.  

RETURN DELIVERIES

Shipping and delivery fees are not refundable after your delivery, and the customer is responsible for paying any shipping fees to have the items returned to our store, in addition to any applicable restocking charges.

PREPARING FOR YOUR DELIVERY

– Please measure before placing your order with us, you may review our Measuring For Delivery  guide if you need any assistance.  Be sure to measure all doorways, hallways and stairways as it is your responsibility to make sure that the items will fit. If items do NOT fit into your home, we will not refund delivery charges and the items are bound by each item’s specific return policy: all custom and special orders are final sale. 

– If there are any obstacles (hand rails, door trim, artwork, etc.)  that could be in the way, please remove them before your scheduled delivery.  Similarly, please take note of any low-hanging light fixtures that may impede the movement of your new furniture through your home

– Please ensure that if the elevator needs to be booked that this is done well in advance of our scheduled delivery date.

– Please ensure that all outdoor pathways and driveways required for delivery are clear of ice, snow, gravel and debris for the safety of our delivery staff.